What is artificial intelligence-driven hospitality? Connectome CEO Atsushi Ishii speaks at the "Future Fitness Conference" in London

Can AI be utilized to generate hospitality?

Atsushi Ishii, President of Couger Inc., gave a keynote speech at the near future Fitness Conference kept by the London International Meeting Centre (MIA).

This conference is aimed at hotel companies, such as hotels and event organizers, whose business revolves around customer experience. The concept of the meeting is "Just how do humans react to evolving technology". In this meeting, Atsushi Ishii has been invited among the seven guest audio speakers.

Automation brought by artificial cleverness will redefine hospitality

Human-like AI, virtual avatars along with other new technology are creating disruptive adjustments in the complete hotel field. A good example of the potential of the technology can be found in retail by means of unmanned stores, such as Amazon Go.

In Amazon Go Stores, AI-enabled machines 24 hours per day are designed to reduce human mistake and labor costs. The breakthrough mechanism can reduce the waiting time and energy to zero through the use of sensors, object recognition technology, etc., and reduce the stress and period of payment. In addition to shops, corporate reception tables for pills used to get guests are also a good example of manual replacement.

Many of these brand-new technologies and features can be directly used in most of the hotel industry.

However, this type of automation has disadvantages. Automation also eliminates communication between individuals, which may not really become conducive to the core idea of "hospitality" itself.

This statement will not mean to deny the advantages of automation. Reducing work costs and human error is obviously beneficial to enterprises and customers. What matters is how to incorporate the aspect of hospitality into technology.

The significance of Connectome's "virtual human agent" is based on its similarity to human nature

Connectome's Virtual Human being Realtor (VHA) is a human-like agent that connects people and technology. The VHA system uses human-like AI, blockchain and AR/VR to generate another generation of human technology interfaces. It can so by making the communication with technology more human-like.

Human beings unknowingly perform "object recognition" while processing large amounts of information every day. (In fact, it really is difficult to reproduce the advanced processing of the human brain using current AI, plus some folks are skeptical about applying autonomous vehicles that require real-time object recognition).

For example, we recognize baseballs and footballs with very different appearances as basic "round objects" and classify them as particular objects. And, just once we have various attitudes towards teachers and mother and father, how we become familiar with people includes a great influence on our communication.

The reason why industries such as customer support often require high training costs is that they must win the trust of customers through factors such as clear tone and expression, and wording.

Virtual human agents use four solutions to gain rely upon their communications.

1) 3D interface: just how do human beings perceive it?

As mentioned earlier, understanding "what is this" is important for human communication. In fact, the results of technical analysis on human-like interfaces show that like interfaces are very very important to establishing communication with people.

2) Can AI technology end up being communicated?

As more businesses adopt chatbots, quite a few communications have already been automated. Needless to say, if a constant dialogue is not established, communication will not be accomplished. Although there are still many queries about understanding natural vocabulary processing (called NLP), the precision of AI's dialogue can be evolving every day. We at Connectome are able to achieve more accurate communication by integrating numerous AI (such as object recognition and emotion recognition systems).

3) Can sport technology and communication technology be connected?

If the overall game is too simple or too difficult, an individual will not be entertained. Therefore, the overall game is altered while the user is playing. Similarly, good communication generally depends on being “catchy” and adjusting the communication style to complement you with the individual you are talking to. Our goal is to be able to adjust communication like humans through the use of game technology.

4) Can blockchain technology protect privacy?

Just as our conversations with friends will vary from our conversations with mother and father, human beings will unconsciously determine the type of other folks before sharing information. We understand very well that when we think that somebody cannot trust specific information, we have been unwilling to talk about certain information with someone. That is called privacy. Connectome is researching and establishing how to protect the transparency and privacy of information by using blockchain technology, therefore establishing have faith in between individuals and the VHA system, leading to freer and more natural conversations.